Privacy Policy

Effective Date: July 16, 2025

This Privacy Policy describes how LOUD Family Inc. d/b/a ElementalEye ("ElementalEye", "we", "our", or "us") collects, uses, discloses, and protects your information when you use our website, services, and related content (collectively, the "Services"). By accessing or using the Services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

This may include:

• Name

• Email address

• Mailing address

• Phone number

• Payment and billing details

• Any other information you provide when you contact us

b. Usage Information

We automatically collect information about how you interact with our Services, including:

• IP address

• Browser type

• Pages viewed

• Access times

• Referring website addresses

c. Downloaded Content

When you download documents or other digital content from our Services, we may track what files are downloaded, when, and how often.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services

• Process payments and transactions

• Enable you to download and access documents and content

• Improve and personalize user experience

• Communicate with you about your account or transactions

• Respond to your inquiries and provide customer support

• Send marketing or promotional materials (you may opt-out at any time)

• Comply with legal obligations

3. Payments

If you make a purchase or payment through our Services, we collect payment information such as credit card numbers or other billing details through our third-party payment processors. We do not store full payment details ourselves. These transactions are subject to the payment processor's privacy policy.

4. Document Downloads

When you download files, such as PDFs, reports, or digital products, we may track:

• Which files are downloaded

• The date and time of downloads

• User account information associated with the download

This helps us improve our offerings and ensure secure, personalized access.

5. User Interaction with Content

When you interact with content on our platform—such as filling out forms, posting comments, liking or sharing content—we may collect and store these interactions. This helps us tailor content to user preferences and enhance user engagement.

6. Communications with ElementalEye

When you contact us via email, chat, forms, or other channels, we collect the content of your communication along with your contact details. This information is used to respond to inquiries, provide customer service, and improve support operations.

7. Sharing of Information

We do not sell your personal information. We may share information with:

• Trusted service providers that assist in operating our Services

• Law enforcement or regulators if required by law

• In the event of a merger, acquisition, or sale of assets

All third parties are required to handle your information with care and only for the purposes we specify.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Your Choices and Rights

You may have rights under privacy laws including to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Opt out of receiving marketing communications

• Restrict or object to certain data processing activities

To exercise these rights, contact us at [Insert Contact Email].

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies.

11. Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in the EU/UK), and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

LOUD Family Inc. d/b/a ElementalEye
Box: 331, 1441 Brush Row Rd.
Wilberforce, OH 45384